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Client Relations & Partner Success Consultant

Experienced client success leader and mental health advocate with a demonstrated history of working in various sectors, including real estate, healthcare, and wellness. Specializing in supporting large organizations to implement solutions that drive ROI and impact. Skilled in coaching, client strategy, retention, and growth. Committed to changing the healthcare landscape.

Business Advisor, Regional Partnerships

Jan. 2022 — April 2023

Oversaw 130+ strategic partner accounts, generating $380k+ in monthly recurring revenue. Advised brokerage teams and realtors on achieving profitable ROI and competitive positioning using data-driven insights and marketplace knowledge. Held internal leadership positions as Project Inclusion Influencer and Zillow Strategy Facilitator. Conducted monthly and quarterly strategic business reviews with key decision-makers, delivering business coaching and executed in-market team training programs.
• Selected as the 2022 (Q3) Advisor Speaker for Best Practices in a monthly regional conference for top performers in the Mid-Atlantic.

Senior Account Manager

November 2020 — September 2020

Managed strategic accounts and engage with clients at all levels to foster existing partnerships, build new partnerships, and develop profitable growth strategies in multi-regions. Responsible for managing the execution of customer service and account management initiatives and business operations.

Owner/Business Leader

July 2016 — August 2020

Drove business development, growth, and operations as a key leader and founder of a startup wholesale jewelry company. Established and maintained relationships with clients, vendors, suppliers, international artisans, wholesalers, and subcontractors. Develop and implement business plans, customer engagement strategies (Salesforce), social media and marketing initiatives, and advertising for a global marketplace.

Operations & Community Growth Manager

September 2018 — January 2020

Oversaw content writing and development, daily operations, and continuous process improvements in support of the organizational mission. Led staff scheduling, resource allocation, and inventory management in addition to supervising and training a 20-member team. Oversaw KPI tracking to provide guidance and career development to the leadership team. Developed and implemented SOPs, managed multiple concurrent projects, and ensured on time and under budget results.

Marketing & Program Manager

October 2016 — October 2017

Drove business development, sales, organic/paid growth, and digital marketing strategies in addition to social media and customer engagement. Developed and implemented the company quarterly review and planning process in conjunction with the Marketing Director.

Interested in learning more about my qualifications and an additional list of projects? Contact me today.

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